Delivery & Returns
Shipping
The method and cost of shipping varies depending on the selected Shipping Country. Shipping rates will be calculated during checkout.
North America, Canada
- Free DHL Standard Delivery will be offered for orders over € 300
- For orders less than € 300, Delivery will be € 30
Actual delivery time:
DHL Standard: 2-4 working days
Express Service: contact us
Australia, New Zealand
- DHL Standard Delivery: € 30
Actual delivery time:
DHL Standard: 2-6 working days
Express Service: contact us
European Union
- Free DHL Express Delivery will be offered for orders over € 400
- For orders less than € 400, Standard Delivery will be € 15
Actual delivery time:
DHL Standard: 2-6 working days
Express Service: contact us
United Kingdom
Orders with a value greater than 135 sterling are subject to duty and import fees which are calculated and included flat, during checkout.
- DHL Standard Delivery: € 30 + any Duty and Import Fees
Actual delivery time:
DHL Standard: 2-6 working days
Express Service: contact us
Rest of the World
Shipments outside the EU may be subject to local duties or taxes and must be paid directly to the courier. eye-oo.com is not liable for these costs and will not be able to reimburse.
- DHL International Delivery: € 50
Actual delivery time:
DHL Standard: 2-6 working days
Express Service: contact us
Please contact us by e-mail to get a personalised quote for express shipping and taxes estimate outside the European Union.
Delivery
All orders are packed and shipped from our partner locations. Each item will be personally inspected by qualified personnel to ensure that you do not receive anything but pristine eyewear.
All orders will be shipped by courier and will require a signature upon delivery. When your order is shipped you will receive an e-mail. Please calculate the delivery time from the time you receive this e-mail. If all goes according to plan you should normally expect to receive your order within 3-4 working days.
However, be aware when selecting Express delivery that occasionally delays can occur that are beyond our control. We will do everything we can to avoid this and keep you up to date.
If you have any questions or special requests please email customerservice@eye-oo.com
Notify Me Items
Delivery times for Notify Me items depend on our suppliers. We will contact you within 24 hours of receiving your order with an estimated delivery time and keep you posted every time we receive up to date information from our suppliers.
Return Policy
If you are in any way unsatisfied with your purchase you have 14 days to return it. Please contact us by phone or email to get a returns reference number. Any article returned without this number will be ineligible for a refund. Goods must be shipped back to us within 10 days of this number being issued.
Goods must be unworn and in perfect condition with all accessories and original packaging intact. We will not be able to refund any goods that do not meet the above criteria. We will not be able to refund any shipping costs or taxes incurred. The customer will be liable for the cost of returning the goods. Please send your return to:
Unfortunately sale items cannot be returned. For more information or any shipping questions, please contact us at customerservice@eye-oo.com
IMPORTANT INFORMATION
Please make sure that the shipping information provided is correct. Once an order has been shipped it may not be possible to rectify any mistakes. All items are quality controlled prior to being shipped. Should you receive a faulty item, please contact us immediately.
