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Refund policy

Return Policy

If you are in any way unsatisfied with your purchase you have 14 days to return it. The cooling off period in which you may exercise your right to cancel and return ends 14 days after the day on which you or a person designated by you, other than the delivery carrier, enters into physical possession of the ordered product. In the case of several products ordered by you in the same order, but delivered separately, the 14-day term starts from the day on which you physically take possession of the last item delivered. 


Please contact us by phone or e-mail to get a Returns Reference Number. Any article returned without this number will be ineligible for a refund. Goods must be shipped back to us within 10 days of this number being issued. Goods must be unworn and in perfect condition with all accessories and original packaging intact. we will not be able to refund and goods that do not meet the above criteria. We will not be able to refund any shipping costs or taxes incurred. The customer will be liable for the cost of returning the goods.


Please send your return to:

eye-oo return service

via Drapperie, 12
40124 Bologna (BO) Italy


Unfortunately sale items cannot be returned. 

Fore more information or any shipping questions, please contact us at customerservice@eye-oo.com

Last updated: Apr, 2 2022

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