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Terms of service

Welcome to eye-oo.com

The company:

Eyeoo S.r.l.
12 via Drapperie
40124 Bologna (BO) - Italy
P.IVA e CF IT03799111202
REA: BO - 547198
Registered capital: € 50.000 fpu

operates the online store “eye-oo”, which can be reached from the website http://www.eye-oo.com. By vIsiting our website eye-oo.com (hereby “eye-oo”,, “the website”) o by ordering online from eye-oo.com, you confirm that you have read and understand the Terms and General Conditions of Sale, as presented in this document, and that you agree to be bound by them (hereby “General Conditions”).

In case you do not agree, we invite you to not use the site or avail of its online sales service.

Orders placed online through this site are exclusively subject to the General Conditions of Sale hereby presented in this document, in the version in force at the time of the order, for all geographical areas from which it is possible to place an order and to the areas to which shipping services are active. Any other conditions, proposed by the customer at the time of order, are no retained valid, unless expressly agreed in writing by Eyeoo srl.

You can request more information about our General Conditions by contacting Customer Service, through our support services.

1. Use of the website

The General Conditions of the site regulate the sending of purchase proposals for products available on eye-oo.com, exclusively by the “consumer” (hereafter also referred to as the “user”) and the acceptance of the same by eye-oo.

The site offers its services exclusively to the “consumer” who has reached the age of majority, insofar as inherent to normal consumer use, or rather any person who acts without the intent of carrying on a commercial, professional or entrepreneurial activity.

In the event that you are not a “consumer”, you request that you refrain from completing commercial transactions on eye-oo.com.

Eyeoo srl reserves the right to communicate to the user the non acceptance of orders forthcoming from subjects other than the “consumer”, or in any case orders which are identified as, or suspected of being fraudulent or illegal.

Eye-oo’s services allow the user to search the website, view product pages and make purchase proposals, choosing from an ample electronic catalogue. The website can provide, upon request by the user, secondary services, for example the provision of delivery of one or more products to one of our “partner” stores, in order to satisfy the “Try in-store ” as requested by the user.

2. Online orders

The language available to conclude the contract on our website eye-oo.com is English.

The simple presentation of the products on the website does not constitute an offer to the public, but an invitation to the consumer to formulate an order proposal for the purchase of one or more products.

By selecting one or one or more products, and adding the aforementioned products to a shopping cart and proceeding to the checkout, the user electronically formulates a purchase proposal to eye-oo.com

Pursuant to Legislative Decree n.70 of 9 April 2003, the site makes available to the user, before the transmission of a purchase proposal:

  • a summary of the commercial and contractual conditions applicable to the purchase proposal.;
  • the essential characteristics of each product ordered and the price, including any applicable sales tax;
  • the available payment methods;
  • the available method and costs of delivery for the products being purchased;
  • the contact information, physical address and contact information for eye-oo.

The information regarding the conditions and methods for exercising the right of withdrawal and the cost to be paid for returning the products (where applicable) are available to the user at all times. The transmission of the purchase proposal to eye-oo constitutes a binding purchase proposal for the user.

Once the purchase proposal has been sent, you will receive an automatic e-mail from eye-oo; this does not constitute acceptance of your purchase proposal but has the function of confirming receipt of the order and summarizing it.

The contract is concluded with the shipment of the goods and when your purchase proposal is accepted with confirmation by e-mail by eye-oo. This e-mail will contain the links to the General Conditions and the summary document outlining the right to cancel or return goods. Only the products listed in the shipment confirmation e-mail are covered by the contract between the user and eye-oo.

The purchase proposals are stored in our data platform, for the period of time necessary to fulfill the purchase proposals and, in any case, in compliance with the terms of the law. You will be able to access your purchase proposals by visiting the "My Account" section online.

eye-oo reserves the right to not accept your purchase proposals, for example: if there is no guarantee of solvency; or in the event that the proposal is incomplete or incorrect; or due to unexpected unavailability of the products. In case of non-acceptance, we will inform you via e-mail that the contract is not concluded, specifying the reason for the non-acceptance.

If the products presented on eye-oo.com are no longer available or on sale at the time of receipt or fulfillment of your purchase proposal, we will promptly notify you (in any case, within thirty (30) days from the day after the transmission of your order proposal), the possible unavailability of the products. In any case, eye-oo does not assume the responsibility of having to search for and find products that are not available from other sources. In the event that a payment transaction has already taken place, eye-oo will reimburse, without delay, any monies already paid for the unavailable products, and the sales contract will thus be considered terminated.

By submitting the order proposal, you confirm that you accept unreservedly, in relation to eye-oo, these General Conditions and the additional information contained on eye-oo.com, such as our Privacy Policy and the Information on the Right to Return Goods. If you are not in agreement with any of the points listed in the General Conditions, please do not submit your purchase proposal for the purchase of products on eye-oo.com.

3. Product presentation and pricing

The product details page presents the essential characteristics of the items for sale on the website. It is important to note that the images and colours of the products may not correspond to the real ones, as a result of the Internet browser and the monitor used by the user at the time of viewing. Slight variations (shapes, colours, etc.) between the images presented and reality do not constitute a lack of conformity. eye-oo will correct any errors in the description or presentation of the products published on their stores as quickly as possible. We invite you to send reports to hello@eye-oo.com

Product availability: eye-oo undertakes to constantly update the availability of products on the site. However, it may happen that the requested product is "temporarily unavailable", for reasons that are unpredictable and beyond eye-oo’s control. In these cases, eye-oo operates in compliance with what is stated in point 2 of these General Conditions, for "unexpected unavailability of the products".

The price of the products on the website is expressed in Euro (€) and includes VAT, as required by current legislation. Product prices may be subject to updates. The simple action of inserting a product into the "cart" does not fix the final sale price and does not guarantee that price changes will not occur. Any changes to the prices on the site will not apply to orders already submitted and for which the user has already received the confirmation email of the purchase proposal.

Before submitting a purchase proposal, the user is asked to ascertain the final sale price. In the event that there is a recognizable error in the price displayed, either generated by the system or by eye-oo, or in the calculation of the amount requested at the time of payment, eye-oo reserves the unconditional right not to accept the proposal and will contact the user, in order to offer the opportunity to re-transmit the proposal to purchase the product, or products, at the adjusted price.

From time to time, eye-oo may make discounts and offer promotions on the purchase of specific products. The conditions of these offers or promotions will be described in detail on the site and will be valid for the period indicated. Discounts will be applied only to purchase proposals formalized by the user and accepted by eye-oo. The simple action of inserting a product in the "cart" does not guarantee the application of a particular discount or a particular promotion, beyond the deadline indicated.

4. Payment methods

When finalizing your order proposal, you can choose a payment method suited to your needs, from those proposed at the time of checkout:

  • Credit card (Visa, MasterCard), through Shopify Payments
  • PayPal, for users with a Paypal ID
  • PayPal Express Checkout, for PayPal users, even with no registration at eye-oo.com
  • Pay with Klarna


The express checkout service is provided by PayPal and allows the user to pay more quickly and easily, without having to enter their data in eye-oo. PayPal Checkout is integrated into the product page of eye-oo and entails that PayPal will send your contact details and shipping information to eye-oo. If you do not accept this method, please do not use PayPal Checkout.

In case of payment by credit card, the information you provide, such as, for example, the credit card number, the expiry date, the cardholder name, etc., will in no case be stored or processed directly by eye-oo. Furthermore, this information will only be used by eye-oo to manage your purchase or, possibly, following the exercise of your right to cancel, to provide a refund in the case that products are returned; or if it is necessary to prevent or report to the police illegal or fraudulent behaviours performed by third parties on the site eye-oo.com.


The total amount displayed at the time the purchase proposal is sent, including any shipping costs, will be charged to your PayPal account or Credit Card at the time of the transaction.

For more informations about Pay with Klarna please visit this page.

5. Shipment and delivery

When completing your purchase proposal, you can choose whether to opt for home delivery, or to pick up the order in "Click and Collect" mode, at one of our partner stores (the store can be chosen by you , among those proposed by the system, at the completion of checkout).
In the case of a "Click and Collect" order, you may pick up the purchased product, at no additional charge, remembering to bring with you a printed or computerized copy of the e-mail confirming delivery of your order.

6. Right to cancel and return order

In accordance with Art. 52 of Legislative Decree 206/2005 (Consumer Act), it is your right to withdraw from the contract concluded with eye-oo, without giving any reasons, within 14 days from the day you receive the product or products purchased.

The right to cancel does not apply (Article 59 of Legislative Decree 206/2005) in the event that you have purchased products tailored or clearly personalized; products that are likely to deteriorate or expire rapidly; sealed products that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery.

The cooling off period in which you may exercise your right to cancel and return ends 14 days after the day on which you or a person designated by you, other than the delivery carrier, enters into physical possession of the ordered product. In the case of several products ordered by you in the same order, but delivered separately, the 14-day term starts from the day on which you physically take possession of the last item delivered. In the case of a contract relating to more than one product, you can proceed with a partial return, providing adequate information to eye-oo, at the time of exercising the right to cancel.

You can cancel the contract concluded with eye-oo or by giving written notice, via e-mail, to customerservice@eye-oo.com, or by post, with a written communication addressed to:

eye-oo return service
via Drapperie, 12
40124 Bologna (BO)
Italy

eye-oo will send you e-mail confirmation of receipt of the request to exercise the right to cancel, accepting the return or, failing this, informing you of the reasons for non-acceptance.

In case of acceptance, you will have to return the products to eye-oo, entrusting them to an express courier (shipment with the possibility of tracking the package), within 14 days from the date of receipt of the confirmation e-mail. Unless otherwise expressly specified at the time of acceptance of the purchase proposal by eye-oo, the customer must bear the cost of returning the goods.

Products must be returned in the same condition in which they were delivered, ie:

  • they must be returned in their original packaging, complete with all accessories, instructions for use and any documentation included in the packaging. In the event of loss of the original packaging, you will have to replace it at your own expense;
  • they must not have been used or worn and they must not show obvious signs of use, if not those compatible with a normal trying on of the article, or in any case signs that reveal a use exceeding the time necessary for a simple tryon. They must not be in a state that does not allow them to be put back on sale;
  • they must not have broken or tampered with them, they must not have been damaged or damaged, they must not appear washed or cleaned;
  • any identification tags must still be attached to the products with the disposable seal intact, which is an integral part of the item;

If the returned product does not comply with the above, or if the right to cancel does not apply, the return will not be accepted.
The possibility of returning the products does not in any way limit the customer’s legal rights. The ability to return products does not apply to orders paid for with a gift card.

7. Acceptance of returns and refunds

Eye-oo does not accept any responsibility, in the event that the products are returned by mistake or in the event that other objects, not part of the contract, are returned in error.

Once a return has been received, eye-oo staff will check and verify that the returned products comply with the terms and conditions indicated in the previous paragraph.

If the right to cancel is exercised in accordance with the terms and modality indicated, eye-oo will notify you confirmation by e-mail and will reimburse, without undue delay and in any case within 14 days of confirmation, the amounts due, directly to the account or payment method (eg Paypal or Credit Card) used at the time of purchase. In the case of payments made by bank transfer, the refund will be made to the account from which the payment was sent. The reimbursement will be sent, in any case, to the person who made the payment.

In the event that the terms are not respected, due to delay in exercising the right to cancel or obvious damage to the returned product, you will not be entitled to a refund of the amounts already paid to eye-oo.

In compliance with Art. 57, paragraph 2, of the Consumer Act, you are responsible for any decrease in the value of the products being returned, resulting from any use other than that necessary to establish the nature, characteristics and functionality. If failure to comply with the integrity terms referred to in the previous paragraph is ascertained, resulting in a decrease in the value of the returned products, you will not be entitled to a full refund of the sums already paid. A percentage equal to the decrease in value of the products estimated (from 10% to 90%) of the amounts paid by you will be deducted, and will be communicated to you, via e-mail, by eye-oo.

In both of the cases described above, you will be notified by e-mail of the non-acceptance of the return, you can choose, within 14 days, whether to have the products returned to you in the state in which they were returned to eye-oo (at your expense and according to the modalities that will be communicated to you) or if eye-oo can keep the products, in addition to any sums already paid for their purchase.


8. Warranty pursuant to Legislative Decree 206/2005

If you are a consumer, or a physical person who acts with purposes unrelated to any professional, entrepreneurial, commercial or artisanal activity, you are entitled to a guarantee for defects and product discrepancies concerning consumer goods.

eye-oo is liable to you for any lack of conformity present at the time of delivery of the product and which occurs within two (2) years of delivery, or within the expiry date of the product, if less than two years . The warranty expires if the lack of conformity is not reported within two (2) months from the date on which it was discovered.
Any defect must be communicated to eye-oo, by contacting Customer Service in one of the ways indicated above. If a lack of conformity is found, you have the right to request the repair or replacement of the product. In the event that such remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid, or to an adequate reduction in the price or termination of the contract (Article 130 paragraphs 7, 8 and 9 of Legislative Decree 206/2005).

Contact lenses: it is agreed that an intolerance or a personal contraindication to the product does not constitute a lack of conformity. Items purchased in non accordance with ophthalmologist or optician’s prescription do not constitute a lack of conformity.

If you find a problem that you believe may be a lack of conformity, do not throw away the contact lenses; product must be made available for inspection, otherwise it will no longer be possible to carry out the necessary checks to detect a possible lack of conformity.
If you are not a consumer, pursuant to articles 1490 and in accordance with the Italian Civil Code, the guarantee is applied to any defects that render the item sold unsuitable for the use for which it is intended or diminish its value appreciably. Based on these provisions, you are required to report any product defects or faults within eight (8) days of discovery, subject to revocation, and are entitled to choose between terminating the contract or reducing the price.

9. Applicable law and dispute resolution

The General Conditions of Sale for eye-oo are governed by Italian law, subject to the application of mandatory European laws protecting the consumer.
In the event that a dispute arises with eye-oo, we remind you that it is possible to use RisolviOnline, an independent institutional conciliation service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan (for more information on RisolviOnline regulations you can access RisolviOnline.com).
The European Commission provides a platform for the resolution of disputes (EU Reg. 2013/524), accessible online at the following address: https://ec.europa.eu/consumers/odr/. Our e-mail address for the purpose of handling complaints on this platform is customerservice@eye-oo.com.

According to art. 66 bis of Legislative Decree 206/2005, in the event that you are a Consumer, for all disputes related to the application of these General Conditions, the territorial jurisdiction lies with the Court of your place of residence or domicile.

If you are not a Consumer, all disputes concerning the application of these General Conditions are the responsibility of the Court of Bologna.

10. Operating guarantees

Access to the site and the online sales services of eye-oo.com is provided "as is", without any expressed or implied guarantee of its accuracy or availability. eye-oo cannot guarantee operational continuity, without interruptions and without errors or malfunctions due to the availability of Internet access.. The nature of Internet services may not allow eye-oo.com to be reachable and operate without suspensions, interruptions or discontinuities, or as a result of interventions to update the site and the servers that host it. As far as possible, eye-oo will warn of any interruptions that it is aware of.

The use of the service is at the user's discretion and risk: eye-oo declines all responsibility for damage resulting from inaccessibility to the services offered by the site or for any damage caused by viruses, damaged files, errors, omissions, deletion of content, problems connected to the network, to providers or telephone and/or telematic connections, to unauthorized access, to data alterations, to the failure and/or faulty operation of the user's electronic equipment.

Eyeoo S.r.l. has adopted measures to offer accurate content, at the date of publication on eye-oo.com and for subsequent updates, which do not contain incorrect or outdated information. However, it does not assume any responsibility to users for the accuracy and completeness of the data and content, without prejudice to its liability for fraud and gross negligence and except as otherwise provided by law.

11. Responsibility

Access to the eye-oo.com site and the sending of purchase proposals, browsing the website pages and communicating with eye-oo, are activities that you conduct solely for personal use, and not related to commercial, entrepreneurial professional purpose. Eyeoo S.r.l. cannot be liable for any use of the site that does not comply with the law, except for the liability for fraud and gross negligence.

You are solely responsible for the safekeeping and proper use of your personal information, including the login credentials for the website. eye-oo declines all responsibility for your false communication of information and data, for the entry of incorrect data, or relating to third parties, without the latter having given their explicit consent.

12. Intellectual property

As a user, you are authorized to view the site and its contents only for a legitimate use of eye-oo.com. The editorial content on the site, the brands, product images and any other material published on the site, are protected by intellectual property rights, whether made by eye-oo or in the case of other entitled persons. It is forbidden to reproduce, in any way or form, or to re-use the contents of the site, without express written consent from eye-oo.

Eyeoo S.r.l. is the exclusive owner of the logos and registered trademarks "eye-oo" and "eye-oo.com" and of any other distinctive sign that includes the word "eye-oo", including the domain name "eye-oo.com" . All other logos and distinctive signs of the products sold on the website eye-oo.com or present in editorial articles published on the site in any form and section, are registered trademarks of the respective owners and are present on the site to distinguish and advertise the products.

We remind you that unauthorized use of these trademarks is prohibited and may lead to legal action.

13. Privacy Policy

Please read our Privacy Policy carefully, it is applicable if the user accesses eye-oo.com, browses the site and uses the services, without concluding product purchases, or in the case of sending of purchase proposals and their acceptance.
The Privacy Policy is a document that helps you understand how Eyeoo S.r.l. collects, treats and uses your personal data and the purpose of this.

14. Updates and customer service

eye-oo reserves the right to update its General Conditions of Sale and the Terms of Use of the site and the service. Changes to the General Conditions will be effective as soon as they are published in this section. It is therefore advisable to periodically view our General Conditions, to consult the most recent and updated version.

Our General Sales Conditions and Terms of Service can be consulted at any time by visiting this page. They can be saved by your browser and can be stored by you in PDF format.

Last updated: Apr, 28 2022


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